Overview
Universal Banker Branch; UAE national Jobs in Sharjah, UAE/Dubai at Standard Chartered
Position: Universal Banker Branch (UAE national)
Job Summary
To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.
Key Responsibilities
- To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.
- To be able to perform cash and clearing services.
- To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank’s customers.
- To be conversant with AML (Antimoney Laundering)/ CDD (Client Due Diligence) guidelines, Compliance policies and business processes
- To ensure optimal customer service by efficient management.
- To highlight security concerns to Branch Operation and Service Manager
- To be able to detect any suspicious transactions, Money Laundering, forgeries etc.
- To Initiative and drive to achieve set targets and service standards
- To efficiently meet and greet the customers.
- To guide customers to digital service.
- Intelligently access the needs and problems of the existing customers and guide them.
- To meet transaction processing standards.
- To comply with all relevant money laundering prevention procedures.
- To capitalise on cross-sell opportunities.
- Improve workflow and processes to maintain highest quality of service delivery.
- Keep clients informed of new products/services and promotional activities.
Our Ideal Candidate
- Strong communication skills
- Customer Service background
- Basic MS Office Skills
- Understanding of AML & Banking regulations
- Cash Management experience
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
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Title: Universal Banker Branch; UAE national
Company: Standard Chartered
Location: Sharjah, UAE/Dubai
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