Overview
Unit Head – Card Operations Jobs in Muscat, Masqaţ, Oman at Oman Housing Bank | بنك الإسكان العُماني
Title: Unit Head – Card Operations
Company: Oman Housing Bank | بنك الإسكان العُماني
Location: Muscat, Masqaţ, Oman
Job Purpose:
The Unit Head – Card Operations manages all card operation accountabilities, sets up required product parameters, and maintains proper procedures. He/ She reviews transaction processing, configures parameters for fraud monitoring, oversees reconciliations, and funds settlement accounts. The Unit Head – Card Operations manages card plastic inventory and builds required reports for the card scheme and national switch. He/ She ensures adherence to all internal and external stakeholder requirements, complying with policies, procedures, and card scheme rules.
Key Accountabilities:
Manages the Card Operations framework to achieve required quantitative and qualitative outcomes.
Adheres to management guidelines regarding corporate governance, HSE, and cybersecurity.
Verifies all transaction reports, GL accounts, and merchant payments to detect any unauthorized transactions.
Handles chargebacks and disputes related to card and merchant transactions efficiently, ensuring no loss to the Bank.
Leads timely processing of card facilities in coordination with business teams.
Ensures all customer complaints are recorded and responded to promptly within SLAs, preventing repeated complaints.
Delivers OHB card services seamlessly with stakeholders.
Reviews the daily MIS to confirm transactions are processed within SLAs and prepares management reports.
Monitors the customer journey for card services and products, ensuring seamless service.
Manages, processes, and reviews customer credit card requests.
Manages card plastic inventory.
Operates the national payment and acquirer transactions and recovery system.
Oversees the daily branch operational queries and complaints, ensuring timely resolution within SLAs.
Shares responsibility for improving operational processes by defining, monitoring, and reporting (e.g., refunds, transaction reconciliation, and rewards program operations).
Identifies and reports money laundering and suspicious transactions, monitoring related procedures and controls.
Measures and reports operational risk associated with the job profile, including identification, assessment, mitigation, control, loss identification, and reporting.
Ensures segregation of duties to manage risk and transactional control processing.
Contributes to organizational digital transformations through planning and execution efforts for relevant assignments.
Leads projects related to process improvement within the job area.
Delivers fair outcomes for OHB customers, ensuring personal conduct maintains the orderly and transparent operation of financial markets.
Qualifications and Experience:
Bachelor’s degree in Operations Management, Business management or a related major is preferred.
A professional certificate in payments or card operations (e.g. CPP, CCPP, NCP, ACI, Visa and Mastercard Certifications, Chartered Banker Certificate in Card & Payment Services) is desired.
Minimum of 7 years of experience in card operations with a Bank.
Proven track record of successfully managing Card Operation function in a Bank is preferred.
Excellent Knowledge of CBO and global card operations regulations.
** Applications will be accepted until 22-May-2025 at 2:00 P.M
Submissions received after this date and time will not be considered **
