Overview
Training & Quality Manager Jobs in Doha, Qatar at kempinski
Main Responsibilities
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
- Analyse training needs and training effectiveness.
- Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
- Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.
- Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
- Plan, design and deliver training programmes.
- Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
- Analyse the data on the e-learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
- Organise and supervise Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
- Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and Review Pro; then based on the results provide remedial training solution.
- Train and develop Training team members.
- Complete Kempinski Experience Assessment (KEA) Checks as specified by the hotel management.
- Identify potential training talent and propose & foster Master Trainer candidates.
- Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
- In absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
- Lead by example and promote Kempinski’s core values.
- Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
- Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
- Promote and implement Kempinski Corporate Training policies and procedures.
- Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
- Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
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Title: Training & Quality Manager
Company: kempinski
Location: Doha, Qatar
Category: