Overview
Training Coordinator Jobs in Doha, Qatar at سنونو
A little bit about us
At Snoonu, we believe that technology has the power to make anything possible.
Our Vision: to be the first Qatari Super App that propels the region and its community throughinnovationand technology. We envision a global expansion where what we do surpasses norms and limitations every time.
Our Mission: to radically transform how people live by leveraging technology to connect them with endless possibilities.
Values We Live By:
Be Customer Obsessed:Focus on the customer and all else will follow.
Act with Integrity:We are honest, ethical, and trustworthy in everything we do.
Be Curious and Creative:
We constantly innovate and create solutions to bring a lastingpositive impact.
Lead by Example and Take Ownership:Be the change you want to see and take ownership.
Work Smart and Deliver Results:You can do more by doing less, better, and faster.
It’s All About People:
Be a team player; together, we are stronger.
About the Role:
As aTraining Coordinator, you will play a key role in empowering our partners by conducting onboarding sessions, providing support for queries and escalations, rolling out new features, and creating training materials. This role also involves troubleshooting issues, collaborating with tech teams to address bugs, sharing partner feedback for product enhancement, and ensuring high partner satisfaction while managing multiple priorities in adynamic environment.
(Some of) What you will be doing:
Conduct onboarding training sessions to ensure partners are confident using the portal.
Provide ongoing support to resolve partner queries and escalations related to dashboards and partner devices.
Troubleshoot technical issues and collaborate with tech teams to identify and escalate bugs.
Gather and communicate partner feedback to internal teams to enhance the product.
Roll out new features to partners and educate them on their usage and benefits.
Develop and maintain training materials tailored to partner needs.
Ensure partner satisfaction by addressing concerns effectively and maintaining strong relationships.
Manage multiple tasks and deadlines in afast-paced,dynamic environment.
Key Skills & Competencies:
Strong troubleshooting andproblem-solving skillswith the ability to adapt to changing priorities.
Excellentcommunicationand interpersonal skills to work with partners, tech teams, and internal stakeholders.
Fluency in Arabic is a must for this role.
Ability to create clear, engaging training materials and present them effectively.
Proven ability to manage multiple priorities and work under pressure.
Attitude matters most but do you have any of these?
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
2+ years of experience in training, customer support, or a similar role, preferably in the e-commerce or tech industry.
Familiarity with e-commerce platforms, dashboards, and device management is a plus.
Ability to work independently, manage multiple priorities, and perform under pressure.
Valid driver’s license and access to a car are required for this role.
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Title: Training Coordinator
Company: سنونو
Location: Doha, Qatar
Category: IT/Tech, Customer Service/HelpDesk
