Overview
Tenant Relations & Customer Service Officer Jobs in Ajman at Mars Properties
We are seeking a detail-oriented and proactive Tenant Relations & Customer Service Officer to serve as the primary bridge between mall management and our retail partners, ensuring seamless onboarding, high tenant retention, and top-tier customer service standards.
Key Responsibilities:
- Act as the main point of contact for mall tenants regarding daily operational requests, fit-out inquiries, and lease compliance.
- Manage the tenant onboarding and exit processes, ensuring all corporate documentation, trade licenses, and insurance policies are updated and compliant.
- Conduct regular tenant satisfaction surveys and systematically resolve operational friction points or disputes.
- Oversee the mall’s front-of-house customer service desk, managing information desks, visitor complaints, and guest relations protocols.
- Help the finance team in the collection process.
Interested candidates are invited to send their CV to [email protected] with the subject line “Tenant Relations & Customer Service Officer Application.”
Job Type: Full-time
Pay: AED2,500.00 – AED4,000.00 per month
Work Location: In person
Title: Tenant Relations & Customer Service Officer
Company: Mars Properties
Location: Ajman
