Overview
Teller, Finance & Banking Jobs in Abu Dhabi, UAE/Dubai at First Abu Dhabi Bank (FAB)
Performs customer-facing cash counter transactions accurately, securely, and within agreed turnaround times, in compliance with FAB policies and regulatory requirements.
Supports the branch in delivering teller-related service KPIs — including NPS, Right First Time (RFT) in teller transactions, teller-related complaint resolution timelines, service request turnaround, and mystery shopping scores — while providing excellent customer service and promoting FAB products and services.
Transaction Processing & Operational Accuracy
- Process cash withdrawals and deposits in local and foreign currencies, cheque deposits, inter‑account transfers, and vault/main safe transactions.
- Perform end-of-day reconciliation of teller cash and valuables.
- Manage transactions related to manager’s cheques, demand drafts, telegraphic transfers, IPO processing, clearing, and returned items in line with FAB procedures.
- Ensure correctness of cash requested and received from the vault, including accurate posting in the system.
- Maintain 100% accuracy in teller transactions to meet teller-specific RFT standards.
Service Excellence & KPI Support
- Contribute to achieving branch service KPIs, including:
- NPS through friendly, professional, and efficient teller service.
- Right First Time (RFT) in teller transactions — ensuring error‑free processing to avoid reversals or corrections.
- Service Request (SR) turnaround times for teller-related requests in line with SLA.
- Complaint resolution timelines for teller-related issues, escalating where necessary.
- Mystery Shopping performance by adhering to FAB service standards.
- Promote FAB’s digital channels (ATM, CDM, mobile, and online banking) to customers and assist with onboarding to these services.
Compliance & Risk Control
- Ensure teller operations comply with FAB policies, operational risk controls, KYC, AML, and regulatory requirements.
- Report suspicious transactions to the Teller Supervisor or Branch Manager in line with fraud prevention procedures.
- Safeguard customer information and adhere to FAB’s Information Security Policy, including clear desk practices.
- Participate in mandatory compliance and operational training.
Customer Engagement & Sales Support
- Identify customer needs during transactions and refer them to appropriate branch staff for product discussions.
- Generate leads for branch sales teams through referral of potential product opportunities.
- Encourage customers to migrate to higher-value programs and services.
Operational Administration
- Complete all assigned reports and documentation accurately and on time.
- Assist with surprise cash counts and vault audits as required.
Support the Teller Supervisor in maintaining cash limits and exchange positions.
Operates in a high-volume, accuracy-critical environment where transaction speed, security, and customer satisfaction are equally important.
Plays a critical role in the branch’s front-line service delivery and teller-related KPI performance.
Operates within FAB policies, governance frameworks, and regulatory requirements.
Authorised to process teller transactions within approved limits.
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Title: Teller, Finance & Banking
Company: First Abu Dhabi Bank (FAB)
Location: Abu Dhabi, UAE/Dubai
Category: