Overview
Telesales Manager Jobs in Doha, Qatar at DHL
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide?
And the more people we connect, the better life will be on our planet. Do you want to
make a difference
? Then come to our “Insanely
Customer Centric
” Team and become a Certified International Specialist! YOUR TASKS:
Ensure that a high level of professional rapport is developed and maintained with all customers
Contribute to the productivity and performance improvement of Telesales by developing, promoting & monitoring specific marketing campaigns in collaboration with the Commercial and Marketing Departments. Manage agreed marketing campaigns and promotions
Manage and monitor the administration of the Sales Leads Incentive Program commission for the Country Office and the quarterly commission of the Telesales team and the Lead Qualifier effectiveness of the same. To also manage the induction requirements of new recruits within the channel
Monitor the DSR’s, Call Rates, Attendance / Sick Leave & other relevant performance measures to ensure maximum productivity. Also to ensure that remedial measures are put in place in case of any discrepancies
Monitor the Sales Lead Process and ensure the smooth flow of leads to all the channels on a regular basis
Ensure that all Service Complaints are dealt with in a professional, empathetic and swift manner, while ensuring that the appropriate action is taken to prevent recurrence
YOUR PROFILE:
Excellent verbal communication skills and interpersonal style
Excellent personal presentation, grooming and hygiene
Clear command of the English language
Excellent organisational skills, including ability to prioritise workload
Proven ability to work under pressure in a fast-paced, time-sensitive environment
Demonstrated ability to use initiative/judgement to solve complex job-related issues
Proven track record in people management that demonstrates ability to lead, coach and motivate a team
5 years’ experience in a Commercial or Sales position
Excellent written & oral communication skills
Thorough knowledge of DHL services & products
OUR
OFFER:
Strong career support in an international environment
Great culture and colleagues
Multifarious benefit programme
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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Title: Telesales Manager
Company: DHL
Location: Doha, Qatar
Category: Management (Business Development)
