Overview
Telesales Executive Jobs in Remote at Coach Transformation Academy
Core responsibilities
- Conduct high‑volume outbound calling to leads supplied by the company (primary responsibility).
- Quickly qualify lead interest, capture key qualifying details, and ask discovery questions provided in the script/playbook.
- Book consultation calls/meetings and confirm schedules; manage reschedules and cancellations.
- Accurately update CRM after each call: outcome, notes, next steps and follow‑up dates.
- Hand over confirmed bookings to the student engagement team (Rachel or Lily) with complete notes and required documents.
- Work closely with the Sales Manager and teammates for coaching, troubleshooting difficult calls, and refining scripts.
- Perform one hour daily of email follow‑ups and CRM maintenance to ensure data hygiene and timely responses.
KPIs & performance metrics (calling‑first)
- Daily calls attempted (target: 200+ outbound dials — role is high‑volume; final target set by manager).
- Daily talk time (total minutes on calls; target set by manager).
- Connect rate (connected calls ÷ attempts).
- Meetings scheduled / confirmed per day and per week.
- Qualified lead handovers to student engagement (count and quality).
- Conversion progression: meetings → consultations → paid enrolments (tracked by Line Manager).
- CRM adherence (timely activity logging within the same shift).
- Attendance, punctuality and adherence to shift structure (including break and follow‑up hour
Experience, skills & behavioural traits
- 2–3 years of outbound calling/telecalling experience in the UAE market (mandatory).
- Top‑notch spoken English and strong conversational clarity — primary selection criterion.
- Excellent verbal persuasion and listening skills; confident on the phone and able to handle objections calmly.
- Strong discipline, resilience and ability to sustain high call volumes with consistent energy.
- Coachability: accepts feedback, implements improvements and works collaboratively with the Line Manager.
- Basic CRM familiarity (experience with Bitrix24 or similar is an advantage).
- Professional time management and reliable attendance.
How to apply
Send a short CV and a one‑paragraph cover note highlighting your Global & UAE calling experience and daily calling capacity to the hiring contact. Shortlisted candidates will be invited for a live phone screening or a face‑to‑face zoom interview.
Pay: AED2,500.00 – AED3,000.00 per month
Work Location: Hybrid remote in Remote
Title: Telesales Executive
Company: Coach Transformation Academy
Location: Remote
