Overview
Telesales Executive Jobs in Sharjah at Captain & Company
Job Overview
We are seeking a dynamic and customer-oriented Tele Sales Executive to join our team at Captain Industries, Sharjah, a leading perfume and fragrance company. The successful candidate will be responsible for attending incoming calls from customers, providing product information, processing orders, and ensuring an exceptional customer experience.
Key Responsibilities:
- Handle inbound customer calls related to product inquiries, orders, and complaints in a professional and timely manner.
- Provide customers with detailed information about our fragrance products, promotions, and pricing.
- Process and confirm customer orders, ensuring accurate product selection, quantities, and shipping information.
- Upsell and cross-sell products based on customer preferences, increasing sales and revenue.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention.
- Maintain and update customer records in the CRM system, ensuring data accuracy.
- Meet daily/weekly sales targets and performance goals.
- Collaborate with other departments to ensure smooth order processing and delivery.
- Stay informed about new product releases and company promotions to effectively communicate with customers.
- Attend walk-in customers.
Maintain a high level of product knowledge, ensuring the ability to recommend the right fragrances based on customer preferences
Skills
- Experience in inside sales or customer service is preferred
- Proficiency in CRM software is a plus
- Excellent communication skills in English
- Ability to effectively market products or services
- Strong negotiation skills
Job Type: Full-time
Pay: From AED3,000.00 per month
Experience:
- Customer service, tele sales: 2 years (Preferred)
Title: Telesales Executive
Company: Captain & Company
Location: Sharjah
