Overview
Telesales Agent Jobs in Dubai at North Pointe Real Estate LLC
Job Responsibilities:
Oversee daily operations in the absence of senior management to ensure the smooth functioning of all areas, including guest services, housekeeping, maintenance, and other departments as applicable.
Ensure adherence to all operational procedures and standards, ensuring consistency across services and activities.
Monitor and manage guest or client satisfaction, promptly addressing any issues or concerns, and resolving complaints to ensure a positive experience.
Supervise and guide on-duty staff, ensuring they are performing duties effectively and maintaining high service standards.
Conduct regular staff briefings to communicate daily objectives, updates, and any important changes to procedures.
Monitor staff performance and provide ongoing feedback, coaching, and training where necessary to improve service delivery.
Ensure staff scheduling is in line with operational needs and ensures optimal staffing levels throughout shifts.
Ensure the highest level of customer service is provided to all guests or clients, addressing any concerns or special requests in a professional and timely manner.
Take ownership of complex guest complaints, ensuring that all issues are resolved in a manner that upholds the company’s reputation.
Monitor guest feedback through various channels (e.g., surveys, direct communication) and use insights to improve service quality and guest experience.
Ensure compliance with all health, safety, and emergency procedures, ensuring the well-being of both guests and staff.
Conduct regular inspections of the premises to ensure cleanliness, safety, and operational standards are being met.
Maintain accurate records of daily operations, including incident reports, maintenance issues, and guest feedback.
Compile and submit end-of-shift reports to senior management, providing insights into operational performance, staffing needs, and any issues encountered during the shift.
Handle crises, emergencies, or operational disruptions with calmness and a solutions-oriented mindset, ensuring minimal impact on guests or clients.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Relevant certifications are a plus.
Personal Attributes:
Highly dependable and proactive in managing both routine operations and unexpected challenges.
Ability to inspire and motivate teams, leading by example.
Strong cultural awareness and an understanding of the Emirati community and local customs.
Flexible and adaptable to different working hours, including nights, weekends, and public holidays.
A positive and professional demeanor with a passion for delivering exceptional service.
Job Qualifications:
Fluent in both Arabic and English (written and spoken).
Must be a UAE National (Emirati).
Minimum 3 years of experience in a supervisory or management role, ideally within the hospitality, retail, or customer service industry.
Strong leadership and team management skills.
Excellent communication skills in both Arabic and English (spoken and written).
Customer-centric mindset with exceptional problem-solving abilities.
Ability to manage high-stress situations with a calm and composed demeanor.
Proficient in office software and/or industry-specific management tools (e.g., property management systems, CRM systems).
Job Type: Full-time
Pay: AED10,000.00 – AED15,000.00 per month
Application Question(s):
If we offered you a position, when are you available to start?
What is your Nationality?
What is your salary expectations?
Do you have a family book?
Experience:
Resorts: 2 years (Required)
Title: Telesales Agent
Company: North Pointe Real Estate LLC
Location: Dubai
