Overview
Telephone Operator Agent (Saudi Only) Jobs in Jeddah, Makkah, Saudi Arabia at Delta Hotels by Marriott Jeddah Al Salam
Title: Telephone Operator Agent (Saudi Only)
Company: Delta Hotels by Marriott Jeddah Al Salam
Location: Jeddah, Makkah, Saudi Arabia
Company Description Delta Hotels by Marriott Jeddah Al Salam is a stylish hotel featuring contemporary rooms and suites designed for comfort and convenience. Guests enjoy refined dining venues, a spa, swimming pool, and fitness center, creating a well-rounded hospitality experience. The property offers expansive meeting and event spaces, including a grand ballroom suitable for conferences, weddings, and corporate functions. Team members work in a professional, service-focused environment that supports career development in the hospitality industry. The hotel is part of the Marriott portfolio, offering exposure to international standards and systems.
Role Description The Telephone Operator Agent is a full-time, on-site role located in Jeddah, responsible for managing incoming and outgoing calls for guests and internal departments. This role includes operating the hotel switchboard, promptly answering calls, directing inquiries to the appropriate team members, and providing accurate information about hotel services and facilities. The Telephone Operator Agent records and relays messages, handles guest requests, and supports customer service by resolving basic issues or escalating them as needed. Day-to-day tasks involve maintaining professional phone etiquette, updating contact lists, coordinating with front office and other hotel departments, and following Marriott standards for communication and guest satisfaction. The role also involves adhering to safety and security procedures and supporting smooth communication flow throughout the hotel.
Qualifications
- Strong phone etiquette and communication skills, with a clear, polite, and professional speaking manner.
- Experience as a switchboard operator or with switchboard systems, including handling multiple lines efficiently.
- Background in customer support or guest services, with the ability to manage inquiries and requests effectively.
- Ability to work on-site in Jeddah on a full-time basis, including flexibility for shifts, weekends, and holidays as needed.
- Proficiency in basic computer systems and hotel software; previous hospitality experience is an advantage.
- Fluency in English; Arabic language skills or additional languages are highly beneficial.
- Strong organizational skills, attention to detail, and the ability to remain calm under pressure.
- High school diploma or equivalent; additional training in hospitality, customer service, or call center operations is a plus.