Overview
Telephone Operator Jobs in Dubai, United Arab Emirates at Organic Recruitment Ltd
Title: Telephone Operator
Company: Organic Recruitment Ltd
Location: Dubai, United Arab Emirates
Job Title: Mandarin-Speaking Telephone Operator
Location: Dubai, UAE
Company: Luxury Lifestyle Hotel
About Us:
We are a leading luxury lifestyle hotel located in the heart of Dubai, known for our bold design, vibrant energy, and exceptional guest experiences. Our property caters to an international clientele who appreciate high-end hospitality with a creative edge.
The Role:
We are currently seeking a Mandarin-speaking Telephone Operator to join our Front Office team. This is a guest-facing role that requires warmth, efficiency, and fluency in both Mandarin and English. As the voice of the hotel, you will be instrumental in creating a seamless and welcoming first impression for our guests.
Key Responsibilities:
Answer and direct all incoming calls with professionalism, ensuring timely and accurate communication.
Assist Mandarin-speaking guests with inquiries, special requests, and in-house services.
Maintain up-to-date knowledge of hotel offerings, events, and local attractions to confidently assist callers.
Coordinate internal calls and messages with discretion and efficiency across departments.
Ensure that every interaction reflects the hotel’s service standards and brand personality.
Support the guest services and concierge teams as needed.
Requirements:
Fluency in Mandarin and English is essential.
Previous experience in a customer-facing role, preferably within a luxury hotel or hospitality environment.
Clear and articulate phone manner with strong communication skills.
Ability to multitask and remain composed under pressure.
Proficient with hotel systems and general telephony; Opera knowledge is a plus.
Flexible availability, including evenings, weekends, and holidays.
What We Offer:
A dynamic work environment in one of Dubai’s most exciting lifestyle destinations.
Competitive compensation and benefits.
Opportunities for professional development and growth within the hospitality industry.
A culture that celebrates creativity, individuality, and excellence.