Telephone Operator Jobs in Abu Dhabi, UAE/Dubai at Novotel Hotels

Job Description

Hospitality is a work of heart. Join us and become a Heartist®.

Answer all internal and external calls in a courteous and professional manner.
Direct calls to appropriate hotel departments or personnel efficiently.
Provide information about hotel services, room availability, amenities, and local attractions.
Log and execute wake‑up call requests accurately and on time.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points.
Handle emergency and security calls in accordance with hotel protocols.
Take guest messages and ensure timely delivery.
Assist with guest requests or complaints over the phone, escalating when necessary.
Monitor and operate hotel’s switchboard and other communication systems.
Update the internal telephone directory as needed.
Maintain confidentiality and privacy of guest information.

Qualifications

High school diploma or equivalent.
Previous experience in a similar hospitality or customer service role is preferred.
Excellent phone etiquette and communication skills.
Good knowledge of hotel operations and services.
Ability to multitask and remain calm under pressure.
Proficient in using telephone systems and basic computer applications.
Fluency in Arabic & English; additional languages are a plus.

Job Details

Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Title: Telephone Operator

Company: Novotel Hotels

Location: Abu Dhabi, UAE/Dubai

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