Overview
Telephone Operator Jobs in Dubai at Grand Excelsior Hotel
- Answer and transfer incoming calls promptly and professionally.
- Handle guest calls, inquiries, requests, and complaints in courteous and efficient manner.
- Connect guests with the appropriate hotel departments.
- Take and accurately relay messages to guests and hotel employees.
- Provide information about hotel facilities, services, operating hours, and local attractions when required.
- Assist guests with wake-up call requests and ensure they are completed accurately and on time.
- Maintain confidentiality of guest information and follow hotel privacy and security procedures.
- Handle emergency calls according to hotel emergency procedures and promptly notify the appropriate personnel.
- Record and communicate important telephone messages and requests accurately.
- Coordinate with Front Office, Housekeeping, Concierge, Room Service, and other departments to respond to guest needs.
- Monitor and maintain professional telephone etiquette at all times.
Work Location: In person
Title: Telephone Operator
Company: Grand Excelsior Hotel
Location: Dubai
