Overview
Telephone Operator Jobs in Abu Dhabi, UAE/Dubai at AccorHotel
Responsibilities
- Answer all internal and external calls in a courteous and professional manner.
- Direct calls to appropriate hotel departments or personnel efficiently.
- Provide information about hotel services room availability amenities and local attractions.
- Log and execute wake‑up call requests accurately and on time.
- Maintain complete knowledge of all food & beverage services outlets and hotel services/features. Be knowledgeable of ALL enrollments ALL Points
- Handle emergency and security calls in accordance with hotel protocols.
- Take guest messages and ensure timely delivery.
- Assist with guest requests or complaints over the phone escalating when necessary.
- Monitor and operate hotels switchboard and other communication systems.
- Update the internal telephone directory as needed.
- Maintain confidentiality and privacy of guest information.
Qualifications
- High school diploma or equivalent.
- Previous experience in a similar hospitality or customer service role is preferred.
- Excellent phone etiquette and communication skills.
- Good knowledge of hotel operations and services.
- Ability to multitask and remain calm under pressure.
- Proficient in using telephone systems and basic computer applications.
- Fluency in Arabic & English; additional languages are a plus.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work
No
Employment Type
Full-time
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Title: Telephone Operator
Company: AccorHotel
Location: Abu Dhabi, UAE/Dubai
Category: