Overview
Telephone Operator Jobs in Doha, Qatar at Rotana Hotel
Job Description
We are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience.
Your role will include key responsibilities such as:
Receive each guest call in a professional and friendly manner
Maintain effective communication with all related departments to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up-to-date knowledge of the hotel and local services
Maintain an awareness of guest profiles through the Opera guest profile system
Complete management’s long-distance call vouchers and record them on the traffic sheet
Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard
Desired Candidate Profile
You should ideally have a diploma/degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills, along with strong voice modulation abilities, are essential. Being computer literate and having previous experience with Opera are advantages.
Company Industry
Hotels
Hospitality
Department /
Functional Area
Helpdesk
Customer Service
Telecalling
Keywords
Telephone Operator
#J-18808-Ljbffr
Title: Telephone Operator
Company: Rotana Hotel
Location: Doha, Qatar
Category: Customer Service/HelpDesk (Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support)
