Overview
Telephone Operator Jobs in Dubai, UAE at Swissôtel Nankai Osaka
Join us at Accor, where life pulses with passion! As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and
challenging
the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong
recognition
for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and
impactful
experiences for your customers, for your colleagues, and for the planet. Hospitality is a work of heart ,Join us and become a Heartist .
Job Description
• Promotes the brand philosophy through exemplary attitude, behavior, and excellent
communication skills
.
• Responsible and accountable for the logging of and correct, prompt, and efficient handling of all guest messages.
• Researches and provides specific directory information to both internal and external inquirers, as required, in accordance with policy and procedure pertaining to the disclosure of directory information.
• Utilizes public address, paging, and voice mail systems to ensure proper routing of calls.
• Ensures that all guest inquiries and requests are attended to in a helpful, professional, yet warm and friendly manner.
• Completely aware of the Fire and Emergency procedures of the hotel and responsibilities in an emergency.
• Ensures a rapid response from the different departments concerned.
• Handles wake-up call requests from guests.
• Maintains switchboard directory and any other miscellaneous tasks relating to switchboard functionality.
• Ensures that all information available in the front office information board is well presented and
up-to-date
.
• Able to work multi-task. Qualifications PERSONAL ATTRIBUTES Written and verbal
communication skills
in English. Ability to work cohesively with co-workers as part of a team. Ability to focus attention on
guest needs
, remaining calm and courteous at all times. Ability to promote positive relations with all hotel guests & patrons. Able to exercise good judgment with difficult guests. Understanding and ability to work in a multi-cultural environment.
QUALIFICATIONS Secondary
Education
or relevant qualifications in Hotel Management. EXPERIENCE Minimum 1 year relevant experience preferably in a four or five-star hotel. Additional Information Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favored destina…
Title: Telephone Operator
Company: Swissôtel Nankai Osaka
Location: Dubai, UAE
Category: Hospitality / Hotel / Catering, Customer Service/HelpDesk
