Overview
Technology Manager/Saudi national Jobs in Riyadh, Saudi Arabia at Standard Chartered
Country Technology Manager (Saudi national preferred)
Responsible for the availability, performance and security of Applications in the production environment for business and other functions.
Responsible for implementation and maintenance of all in-country data centers and infrastructure such as servers, Networks, storage devices, external connectivity gateways, Telephony systems etc.
Engage with various teams on new initiatives/rollouts/problem resolutions.
Participate in all forums requiring technology presence. Be an interface between business/operations stakeholders and all other technology domains.
Country technologybudget management
Enable support for key Technology initiatives/risks in the Country
Drive the country agenda Technology product launches, system enhancements, problem/risk resolutions etc.
Coordinate with Vendors and other parties as essential to ensure the local systems and infrastructure are kept updated.
Conduct service review meetings with ITSC, PSS and other domains as and when needed.
Advise on potential technology risk areas and work out action plans to address them.
Own and implement the Service Improvement initiatives for systems performance and stability
Be the single management point of contact for high severity incidents and ensure issues are resolved promptly. Coordinate with ITSC, PSS networks as appropriate.
Ensure root cause analysis is completed for all high severity incidents and preventative actions are defined and implemented.
Review change requests made by business and approve and progress them with appropriate teams.
Review and manage implementation of all changes to ensure no risk to stability of systems/infrastructure.
Participate in PSCs, ICS forums, risk forums etc as applicable and required
Comply with the Policies and Risk guidelines as applicable in Technology.
Be the central point of contact for any Audits surrounding technology/systems to ensure they are facilitated well and are satisfactory.
Maintain stability and capacity of local IT systems and infrastructure and addressing obsolescence. Pursue with application/infrastructure teams to address instability/obsolescence issues.
Tighten controls on production changes and improve change quality which will help to reduce severity incidents caused by changes.
Engage with TSM/PSS/Tech Ops/ITSC and other IT streams to better manage incidents and escalate to appropriate levels for faster resolution.
Follow up on RCAs for high severity incidents.
Reduce recovery time for HIGH and CRITICAL incidents.
Pursue Cloud transformation opportunities.
Manage service levels with business and Ops units for critical services.
Participate in resolutions of high severity incidents and ensure issues are resolved promptly to mitigate adverse impacts.
Provide first line support to in country users.
Provide advice and suggest action points to address issues and provide solutions to Business and Ops teams.
Review and approve critical system changes and enhancements to make sure they are implemented with no risks to stability of production systems.
Review and approve Service Request Management raised by business and approve/progress them with appropriate teams.
Participate effectively in service review meetings.
Commitment to be fully digital eliminating the use of papers across different workflows, including customer communications like statements, advices, etc.
Hybrid working that enables a reduction in real …
Title: Technology Manager/Saudi national
Company: Standard Chartered
Location: Riyadh, Saudi Arabia
Category: IT/Tech, Management
