Overview
Techno-Functional Consultant Jobs in Riyadh, Saudi Arabia at Saudi Networkers Services
Newgen Platform Support
• Provide end-to-end techno-functional support for the complete Newgen landscape.
• Manage and support the following Newgen modules:
o NewgenONE Platform
o OmniDocs (ECM/DMS)
o Loan Origination System (LOS)
o FinTech Middleware / Integration Layer
o Service Request Management (SRM)
o Collections Management System
• Perform configuration, customization, testing, deployment, and production support.
• Act as Level-1 and Level-2 support resource for critical production incidents.
• Conduct root cause analysis.
• Ensure adherence to SLAs and operational excellence standards.
System Administration
• Perform complete administration of Newgen environments including Development, UAT, and Production.
• Manage application deployments, configurations, user administration, security roles, and access controls.
• Monitor system health, performance, logs, and capacity.
• Coordinate upgrades, patches, releases, and infrastructure changes.
• Design, and maintain business workflows within the Newgen platform.
o Configure and optimize workflow routing, queues, escalations, notifications, and SLAs.
o Implement process automation initiatives to improve operational efficiency.
• Design and maintain business rules within the Newgen rule management framework.
o Develop, modify, and deploy decision rules supporting lending, collections, customer servicing, and operational processes.
Development & Change Requests
• Develop, enhance, and support backend components for all change requests and system enhancements.
• Perform custom development using Newgen APIs, services, and integration frameworks.
• Design and develop complex SQL Server database objects including:
o Stored Procedures
o Functions
o Views
o Triggers
Title: Techno-Functional Consultant
Company: Saudi Networkers Services
Location: Riyadh, Saudi Arabia
