Overview
Technical & Warranty Manager | Al-Futtaim Automotive – BYD | Riyadh Jobs in Riyadh, Saudi Arabia at Al Futtaim Group
Overview of the Role
The Technical & Warranty Manager will head the Technical and Warranty function for BYD & Denza brands in KSA, leading diagnostic excellence, warranty governance, technical training direction, and OE technical liaison. The role is critical to safeguarding customer experience, controlling warranty cost, and ensuring full alignment with Ministry and OE technical standards. As BYD & Denza scale across the Kingdom, this position underpins service quality, brand credibility, and Aftersales profitability.
What You Will Do
Technical Operations
- Lead the technical function for BYD & Denza across all KSA branches, covering EV and ICE platforms.
- Direct diagnosis and resolution of complex technical issues escalated from workshops, including high-voltage and battery-related concerns.
- Define and govern technical standards, repair procedures, and special tooling requirements across the network.
Warranty Management
- Own end-to-end warranty governance: claim quality, approval cycles, recovery rates, and rejection management.
- Drive warranty cost control through root-cause analysis, claim validation, and prevention of leakage and abuse.
- Manage warranty budget, accruals, and monthly reporting to Aftersales and Finance leadership.
OE & Principal Engagement
- Act as the senior KSA technical interface with BYD HQ for product issues, field actions, technical bulletins, and warranty policy.
- Lead campaign and recall execution, ensuring full compliance and timely closure.
- Escalate field-level concerns to OE with proper data, repair history, and impact analysis.
Regulatory & Compliance
- Ensure full compliance with Ministry (MoCI, SASO) and other regulatory requirements applicable to vehicle technical operations and warranty.
- Maintain documentation and audit readiness for OE, regulatory, and internal audits.
Customer Experience
- Resolve escalated customer technical complaints with focus on first-time-right and customer retention.
- Partner with Customer Relations and Service to reduce repeat repairs and improve fix-right-first-time KPIs.
Training & Capability Building
- Direct the technical training agenda in coordination with OE and the Aftersales training function.
- Develop the technical career path for diagnostic technicians, master technicians, and EV specialists.
Reporting & Analytics
- Deliver monthly Technical & Warranty performance reviews including top failures, cost trends, and recovery performance.
- Build dashboards tracking warranty KPIs, technical escalations, and field action closure rates.
Title: Technical & Warranty Manager | Al-Futtaim Automotive – BYD | Riyadh
Company: Al Futtaim Group
Location: Riyadh, Saudi Arabia
