Technical Support Specialist – Windows

Overview

Technical Support Specialist – Windows Jobs in Dubai, United Arab Emirates at Anix Global

Title: Technical Support Specialist – Windows

Company: Anix Global

Location: Dubai, United Arab Emirates

Role – Technical Support Specialist – Windows

Location – Dubai – UAE

JOB PURPOSE:

To provide expert technical support, administration, and optimization for

enterprise IT infrastructure, encompassing Windows systems, virtualization,

networking, automation, and security, while ensuring seamless operations and

alignment with organizational objectives.

CERTIFICATIONS

Professional Certification in Server domain (MCSE/MCSA)

Microsoft Azure Associate.

VMware Certified Professional (VCP)

ITIL (Minimum Foundation Level).

Excellent understanding of IT Service Management and underlying Processes

EXPERIENCE: Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least

3 years’ experience in managing large IT Projects.

TECHNICAL SKILLS /COMPETENCIES:

Windows Server Management

SCCM/Patch Server Management

Active Directory

Microsoft Exchange

Office 365 Management

Mobile Device Management (Airwatch)

Automation through BMC True sight Server

Automation and Manage Engine

RESPONSIBILITIES (INCLUDES ALL TASKS):

 Manage and maintain Windows servers and services, including Active Directory (AD), Exchange,

and Windows Performance Management.

 Solid understanding and experience of Mail flow in an enterprise environment.

 Troubleshoot and optimize IIS web servers for high availability and performance.

 Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.

 Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT

infrastructure.

 Enforce strong security practices and standards across all systems.

 Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and

SCCM to enhance operational efficiency.

 Develop and execute Power Shell or similar scripts for process automation and task scheduling.

 Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.

 Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity

and disaster recovery readiness.

 Monitor and optimize system performance, diagnosing and resolving technical issues

proactively.

 Conduct root cause analysis and implement long-term solutions.

 Collaborate with cross-functional teams to design and implement infrastructure solutions.

 Knowledge on Microsoft SQL Server

 Excellent communication skills and customer service ethos.