Overview
Technical Support Specialist Jobs in Riyadh, Saudi Arabia at CareerFirst Company
Title: Technical Support Specialist
Company: CareerFirst Company
Location: Riyadh, Saudi Arabia
Job Summary:
Responsible for providing technical support and operational assistance for the e-learning platform, ensuring smooth system performance, resolving user issues, and supporting learners, instructors, and administrators in using digital learning solutions effectively.
Key Responsibilities:
- Provide technical support for the Learning Management System (LMS) and e-learning platforms.
- Troubleshoot and resolve technical issues related to user access, system functionality, and platform usage.
- Manage user accounts, permissions, and platform settings.
- Support uploading, updating, and maintaining e-learning content and courses.
- Monitor platform performance and report system issues to relevant teams.
- Assist users with platform navigation and provide guidance on e-learning tools.
- Prepare reports related to platform usage, user activity, and technical issues.
- Coordinate with IT and vendors to resolve complex technical problems.
- Maintain documentation of support procedures and solutions.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Education Technology, or related field.
- Experience supporting Learning Management Systems (LMS) or e-learning platforms.
- Knowledge of troubleshooting technical issues and user support.
- Familiarity with digital learning tools and online training environments.
- Strong communication and problem-solving skills.
Preferred Skills:
- Experience with LMS platforms such as Moodle, Blackboard, Canvas, or similar systems.
- Basic knowledge of system administration and user management.
- Ability to train and support users remotely or onsite.
Key Competencies:
- Technical Support
- E-Learning Platforms Management
- LMS Administration
- Troubleshooting
- User Training & Support
- Problem Solving
- Communication Skills