Overview
Technical support – JO Jobs in Riyadh, Saudi Arabia at Arabic Computer Systems
Position: Technical support – JO298
Arabic Computer Systems, a leading ICT company in Saudi Arabia, is seeking a Technical Support professional for its Information Technology and Services industry. As a part of ACS, you will be working with over 3,000 IT professionals serving government entities and top companies in the Middle East. The Technical Support specialist will be responsible for supporting customers with any technical issues they may face, acting as an intermediary between ACS engineers and customers, and providing high-quality customer support to maintain and enhance ACS’s reputation and success.
Responsibilities
Responding to customer inquiries and providing technical support via phone, email, and live chat
Troubleshooting and resolving technical issues reported by customers
Documenting all incidents and solutions in the customer support log
Coordinating with the engineering team to resolve any technical issues not addressed by existing solutions
Instructing customers on how to use the company’s software and hardware products
Escalating any complex issues that cannot be resolved to senior staff members
Maintaining knowledge of all company products and services
Requirements
Diploma degree in computer science or a related field
Experience in technical support for software or hardware products
Experience in troubleshooting and resolving complex technical issues
Excellent communication and customer service skills
Experience working with databases, operating systems, and server technologies
Knowledge of web and mobile application development
Ability to work in a fast-paced environment and handle multiple tasks
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Title: Technical support – JO
Company: Arabic Computer Systems
Location: Riyadh, Saudi Arabia
Category: IT/Tech (Technical Support, IT Support, HelpDesk/Support, Computer Repair / Support)
