Overview
Technical Support Engineer- Remote Jobs in Dubai, UAE at BeyondTrust
Join to apply for the Technical Support Engineer
– Remote role ond Trust is a place where you can bring your
purpose
to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.
Our culture of
flexibility
, trust, and
continual learning
means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
Technical Support Engineer:
Responsible for supporting customers as they deploy, configure, and report incidents with their Beyond Trust products. This includes responding to, troubleshooting, resolving or escalating, and documenting customer incidents in a timely, efficient, and professional manner while actively participating in a
team environment
. The position requires exercising independent judgment in
communication
with customers during configuration and troubleshooting processes.
What You’ll DoManage customer
communication
and expectations.
Provide support via phone, email, and chat to assigned accounts.
Troubleshoot and debug customer problems.
Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
Escalate critical issues and roadblocks to the Technical Support Manager.
Participate in the on-call rotation for the assigned product team.
What You’ll Bring Bachelor’s degree preferred in a related technical field.
Minimum of 3 years experience in Enterprise Software customer support and/or IT support.
Proficient with Windows Server OS such as Microsoft Windows Server.
Strong dedication to
customer care
.
Excellent
communication skills
, both verbal and written, in person, by telephone, and with large teams.
Ability to understand and analyze customer technical needs.
Ability to collaborate with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams.
Knowledge InActive Directory and GPONetwork Topology/Layers Networking Tools and Utilities
AV/Firewall Rules and Policies Secure “machine to machine” communications
Virtualization
Windows Account Administration Security software
DNSBetter Together
Diversity and inclusion
are core to our values. We build teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. We hire from
diverse
backgrounds because together, we are stronger.
About Us Beyond Trust is a global leader in intelligent identity and access security, helping organizations protect identities, stop threats, and deliver
dynamic
access. Trusted by 20,000 customers, including 75 of the Fortune 100, and a global ecosystem of partners.
Learn more at Details Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Information Technology Industries:
Software Development Referrals increase your chances of interviewing at Beyond Trust by 2x.
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Title: Technical Support Engineer- Remote
Company: BeyondTrust
Location: Dubai, UAE
Category: IT/Tech (IT Support, Technical Support, Cybersecurity, Systems Engineer)
