Overview
Technical Service Desk- President’s Office Jobs in Riyadh, Saudi Arabia at SAT Microsystems
Technical Service Desk
– President’s Office
Riyadh, Saudi Arabia | Posted on 03/03/2024
Job Description:
Technical Service Desk Specialist
- Serve as the first point of contact for end-users seekingtechnical assistance for computer-related issues.
- Respond to queries, run diagnostic programs, isolate issues,and determine and implement solutions.
- Log, track, and manage incidents and problems using ITSMtools (BMC Remedy).
- Proactively identify and resolve desktop-related incidentsremotely.
- Understand and adhere to the principles of ITSM, particularlyincident and problem management.
- Collaborate with internal teams to ensure prompt resolution of service interruptions and manage escalations appropriately.
- Maintain an understanding of AD (Active Directory), serverinfrastructures, and network fundamentals to assist in troubleshooting.
- Utilize Service Management Tool sets effectively to manageand report on incidents.
- Ensure the accurate documentation and management ofconfiguration items using Configuration Management tools.
- Analyse service desk metrics, prepare comprehensive reports,and make informed recommendations to improve service efficiency and usersatisfaction.
Requirements
- Minimum of 4+ years of technical experience in IT support orrelated fields.
- Advanced English and Arabic(preferred) knowledge, both written and verbal.
- Hands on experience with BMC Remedy.
- Extensive experience in providing remote technical support and managing desktop-related incidents.
- Familiarity with ITSM principles, particularly incident and problem management.
- Good knowledge of AD, servers, and network technologies.
- Hands-on experience with Service Management tools.
- Demonstrated knowledge in configuration management.
- ITIL v3 Foundation Exam Certificate (or higher) is preferred.
- Advanced English and Arabic(preferred) knowledge, both written and verbal.
- Proven analytical skills with a history of using data to make informed decisions and recommendations.
- Problem-solving skills and a customer-focused attitude.
- Ability to work in a fast-paced, dynamic environment andadapt to shifting priorities.
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Title: Technical Service Desk- President’s Office
Company: SAT Microsystems
Location: Riyadh, Saudi Arabia
Category: