Overview
Technical Service Delivery Specialist Cloud Jobs in Riyadh, Saudi Arabia at Alnafitha IT
Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. The Technical Service Delivery Specialist – Cloud is an experienced individual contributor responsible for executing and handling cloud service delivery across client environments, working primarily within Microsoft Azure, AWS, and hybrid platforms.
Key Responsibilities
- Service Delivery Execution
- Execute and monitor daily cloud service delivery activities across assigned client environments, covering Azure, AWS, and hybrid platforms within defined operational scope.
- Ensure consistent delivery of cloud services across compute, storage, networking, identity, and platform layers in line with contracted SLA requirements.
- Track cloud resource health, availability zone status, and service quotas; identify and report deviations from agreed uptime and performance targets.
- Coordinate with cloud engineering and support teams for escalations related to resource degradation, misconfiguration, or service disruption, following escalation procedures.
- Maintain accurate service records, operational logs, and delivery documentation in compliance with client and organizational standards.
- Perform periodic reviews of cloud configuration baselines, access policies, and resource tagging to confirm alignment with established governance standards.
- Operations Management
- Monitor cloud dashboards, alerting tools, and health indicators across managed environments; respond to alerts within defined response windows.
- Support cloud cost governance by conducting utilization reviews, preparing right-sizing recommendations, tracking reserved instance coverage, and responding to budget alerts.
- Coordinate and execute routine operational tasks including patch management, backup validation, snapshot schedules, and certificate renewals for cloud-hosted workloads.
- Identify and elevate performance degradation, cost anomalies, or capacity concerns to the Service Delivery Lead with relevant supporting data.
- Support cloud security posture activities by reviewing compliance scores in Defender for Cloud and AWS Security Hub and actioning assigned remediation items within scope.
- Client Coordination
- Act as a technical point of contact for assigned clients on day-to-day cloud service matters, ensuring timely and professional communication.
- Participate in service review meetings, presenting cloud performance metrics, incident summaries, cost data, and operational updates in a clear and structured manner.
- Conduct technical discussions and assessments with clients to understand their cloud environment requirements and ensure delivery activities remain aligned to business needs.
- Evaluate and process minor cloud change requests—such as scaling adjustments, firewall rule updates, and IAM policy changes—within defined approval thresholds.
- Support client onboarding activities including environment readiness checks, access provisioning, monitoring configuration, and platform baseline validation.
- Gather client feedback and communicate service adjustments that improve cloud reliability and the overall operational experience.
- Process Compliance & Quality
- Follow ITIL-based operational processes for incident, request, and change management across all cloud delivery activities.
- Ensure compliance with cloud security frameworks, data residency requirements, and client-specific governance policies in day-to-day operations.
- Maintain and update cloud runbooks, SOPs, and operational checklists for recurring tasks, keeping documentation current and accurate.
- Identify inefficiencies in delivery workflows and raise improvement suggestions—including potential automation or tooling opportunities—through appropriate channels.
- Performance Tracking & Reporting
- Maintain delivery and performance reports for cloud environments, covering availability metrics, incident counts, and SLA adherence.
- Track trends in cloud resource utilization, ticket volumes, and security posture data to surface areas for operational improvement.
- Prepare cloud service KPI summaries and contribute content to monthly and quarterly service review reports.
- Contribute to root cause analysis (RCA) for cloud incidents and…
Title: Technical Service Delivery Specialist Cloud
Company: Alnafitha IT
Location: Riyadh, Saudi Arabia
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