Overview
Technical Manager Jobs in Doha, Qatar at Al Waha For Cars
Title: Technical Manager
Company: Al Waha For Cars
Location: Doha, Qatar
To lead and manage the technical and operational functions of the Aftersales department, ensuring high-quality vehicle diagnosis, repair, technical support, customer satisfaction, and compliance with manufacturer standards. The role will drive technical excellence, workshop efficiency, and continuous improvement across the service operation.
Key Responsibilities
- Manage and supervise the technical operations of the Aftersales/Workshop department.
- Provide technical support for complex vehicle diagnosis, repair, and troubleshooting.
- Act as the escalation point for major and recurring technical issues.
- Ensure all repairs are completed correctly, efficiently, and within agreed timelines.
- Monitor workshop productivity, repair quality, vehicle throughput, and technical KPIs.
- Analyze recurring technical problems and conduct root-cause analysis to prevent repeat repairs.
- Coordinate with OEM/Principal technical teams regarding technical cases, product issues, service campaigns, and technical bulletins.
- Ensure compliance with manufacturer repair procedures, technical standards, warranty policies, and safety requirements.
- Support warranty teams in technical diagnosis, claim validation, and resolution of warranty-related issues.
- Identify technical training requirements and arrange coaching/training for technicians and service personnel.
- Keep the technical team updated on new vehicle technologies, diagnostic tools, repair procedures, and product updates.
- Monitor the use and maintenance of diagnostic equipment, special tools, and workshop equipment.
- Work closely with the Service Manager, Parts Manager, Warranty, CRM, and other Aftersales functions to ensure smooth operations.
- Review technical reports and provide accurate feedback to management and the manufacturer.
- Monitor customer complaints related to technical issues and ensure timely corrective action.
- Drive continuous improvement initiatives to improve first-time fix rates, reduce repeat repairs, and enhance customer satisfaction.
- Ensure compliance with company policies, health & safety requirements, and manufacturer standards.
- Lead, motivate, and develop the technical team to achieve departmental objectives.