Overview
Technical Consultant Jobs in Dubai, UAE/Dubai at Heidi Chef Solutions LLC
Dubai, United Arab Emirates | Posted on 29/01/2026
The Service Delivery Engineer is responsible for delivering hands-on managed services activities end-to-end, ensuring tasks are completed to standard, within agreed timelines, and properly closed out. The position requires a technically capable, delivery-focused individual who can work across multiple customer environments, collaborate closely with engineers, run service delivery calls, and maintain strong standards in documentation, communication, and task closure.
Work Overview
- Execute hands-on MSP delivery activities end-to-end, ensuring work is completed to standard and within agreed timelines.
- Lead customer onboarding activities and ensure a smooth transition into steady-state support operations.
- Work closely with L1/L2/L3 engineers to plan, deliver, validate, and close technical tasks across customer environment.
- Implement and support technical activities across client infrastructure including endpoints, servers, networking, and security controls.
- Configure, maintain, and optimize MSP tool sets including RMM, monitoring, patching, and security platforms.
- Facilitate Service Delivery / Service Review calls with customers and manage action plans through to closure.
- Ensure all tickets and tasks are closed to a high-quality standard, with clear technical notes, supporting evidence, and customer updates.
- Troubleshoot escalated issues as required to prevent delivery delays and ensure service continuity.
- Identify service improvement opportunities during delivery and translate them into actionable work items.
- Maintain accurate customer documentation, ensuring all changes are recorded and kept up to date.
- Escalate blockers early, coordinate dependencies, and ensure timely resolution to avoid impact to delivery.
- Performs other duties within the scope of the role to support the organization’s goals.
Requirements Qualifications and Education Requirements
- Minimum 5+ years experience in an MSP environment or IT service delivery role.
- Proven experience handling onboarding and service delivery across multiple customers.
- Technical Skills (Required)
- Strong understanding and hands-on troubleshooting experience in:
- Windows Server fundamentals (AD/DNS/GPO basic support)
- Endpoint security concepts (AV/EDR and baseline controls)
- Backup/restore concepts and validation
- Experience working with (Required)
- Ticketing systems and SLA-driven operations
- RMM tools and monitoring platform
- Client-Facing & Delivery Skills (Required)
- Confident running customer calls and presenting action plans professionally.
- Strong ownership mindset and ability to drive work through to completion without being chased.
- Strong documentation discipline and structured communication.
- Preferably at least one active technical certification OR commitment to complete certification within probation period
- Preferred certifications include:
- Networking: CCNA / Network+
- Security:
Security+ - ITSM: ITIL Foundation
- Firewall / Security Vendor:
Fortinet NSE4/FCP (advantage) - Tools & Platforms (Preferred Exposure)
- PSA/Ticketing:
Autotask (or equivalent) - Endpoint protection / security monitoring tools
- Documentation systems and operational trackers
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Title: Technical Consultant
Company: Heidi Chef Solutions LLC
Location: Dubai, UAE/Dubai
Category: