Overview
Technical Advisor | Al-Futtaim Automotive | Electric Mobility Jobs in Dubai, UAE at Al Futtaim Group
Overview of the role:
BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.
We are looking for a Technical Advisor to join our BYD Aftersales team across various locations in the UAE. This role is responsible for providing expert technical guidance during advanced vehicle diagnostics, supporting service advisors and technicians, and ensuring complex customer concerns are accurately identified and resolved the first time. The successful candidate will play a key role in improving workshop efficiency, customer satisfaction, and brand confidence through strong technical expertise, clear communication, and hands-on diagnostic support.
What you will do:
• Support service advisors during customer intake for advanced diagnostic cases by confirming reported symptoms and clarifying technical concerns.
• Conduct road tests and observations with customers where required to accurately understand and replicate vehicle issues.
• Provide hands-on technical support to diagnostic technicians throughout the repair process to ensure accurate and efficient resolution.
• Review and support warranty repair processes, ensuring reports and supporting documents are completed correctly and in line with principal requirements.
• Ensure diagnostic tools and equipment are available, updated, calibrated, and maintained according to distributor and principal guidelines.
• Collaborate with technical, warranty, branch, and training teams to improve repair quality, process compliance, and workshop performance.
• Coach and support technicians through technical information sharing, on-the-job guidance, and continuous improvement practices.
• Follow HSSE, 5S, SOPs, and principal standards to maintain a safe, compliant, and high-quality workshop environment.
Title: Technical Advisor | Al-Futtaim Automotive | Electric Mobility
Company: Al Futtaim Group
Location: Dubai, UAE
