Overview
Team Leader, Management Jobs in Doha, Qatar at Saleh Al Hamad Al Mana Co.
Ensures Service Advisors with the most suitable skills are working on developing excellent Customer relationships.
Assigns and monitors service revenue targets to their Service Advisor.
Develops and identifies Customer Advisor training requirements.
Ensures Customer concern is clearly defined by all customer facing staff.
Coordinates with the parts department to ensure the Customers are fully aware of the Parts status.
Develops a strong working relationship with the workshop managers and team leaders to ensure all the customers’ instructions are being followed.
Performs periodic checks to ensure all customer facing staff are following the instructions requested by the customers.
Ensures that all invoicing is done correctly and to the highest standards.
Ensures that all the paperwork being generated is up to the highest standards.
Ensures that the standards requested by Nissan are followed and ready for outside audit at any time.
Maintains the coverage of staff required to best serve the customers’ requirements.
Ensures that the reception housekeeping is maintained.
Ensures that the storage of filing is maintained.
Skills
Conducts on-the-job training to ensure that the staff are operating to maximum efficiency.
Conducts weekly meetings with all the Reception staff to identify weak areas within the operations that require immediate action.
Conducts weekly meetings with the Workshop Team leaders to voice customer concerns and develop strategies to rectify the concerns.
Conducts weekly meetings with the Warranty Manager to maximize the warranty benefits for the customers.
Monitors the Work In Progress and keeps it at a minimum.
Takes corrective action with the Service Senior Management team to continually develop CSI.
Assumes other responsibilities as assigned by the direct manager.
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Title: Team Leader, Management
Company: Saleh Al Hamad Al Mana Co.
Location: Doha, Qatar
Category: Management (Account Manager, Client Relationship Manager), Customer Service/HelpDesk (Customer Success Mgr./ CSM, Customer Service Rep, Account Manager, Client Relationship Manager)
