Overview
Team Leader – IT HelpDesk Operations Jobs in El Sheikh Zaid, Al Jizah, Egypt at Juhayna Food Industries
Title: Team Leader – IT HelpDesk Operations
Company: Juhayna Food Industries
Location: El Sheikh Zaid, Al Jizah, Egypt
Job Summary:
If you want to join a leading name in the FMCG industry, Juhayna is on the looking for a dynamic and experienced Head of IT Operations to join our team and elevate our IT support function. If you’re passionate about people, technology, and delivering exceptional service, this is your opportunity to lead!
Key Responsibilities:
Lead and manage the Helpdesk team to ensure timely and effective IT support across the organization.
Develop and enforce policies and procedures for efficient Helpdesk operations.
Monitor system performance and handle escalated technical issues.
Collaborate with internal departments to identify areas for improvement and innovation.
Ensure high levels of customer satisfaction and quick turnaround on support requests.
Qualifications:
Minimum 5 years in a similar or relevant role in Multinational Companies.
Fluent in English (spoken and written).
Proven leadership and management skills in IT support environments.
Strong problem-solving and communication skills.
Familiarity with ITIL processes is a plus.
Why Join Us?
Be a part of one of Egypt’s most respected companies.
Lead impactful projects in a collaborative environment.
Competitive salary and benefits package.