Overview
Team Leader -Customer Service Jobs in Doha at Qatari Diar Group
Qatari Diar Group is a state-owned real estate investment company . The company focuses on developing large-scale residential, commercial, and mixed-use projects in Qatar and internationally.
Job Description -Team Leader (Customer Service)
Main Purpose
To lead a customer service team, ensure high service quality, and handle escalations for clients (often related to real estate projects like Lusail City).
Key Responsibilities
Supervise team members
Monitor daily performance, KPIs, call quality
Handle escalations
Resolve complex customer complaints professionally
Coaching & training
Train agents, improve communication and service standards
Performance management
Conduct evaluations, set targets, improve productivity
Reporting
Prepare reports on service levels, customer satisfaction, SLAs
Process improvement
Suggest ways to improve customer experience and workflows
Coordination
Work with other departments (sales, operations, maintenance)
Requirements
Bachelor’s degree (Business, Management, or similar)
Typically 4–7+ years experience in customer service
At least 1–2 years in a leadership role
Strong:
Communication skills
Problem-solving
CRM systems (e.g., Salesforce, Oracle, etc.)
Arabic + English often preferred (important in Qatar).
الراتب المدفوع: QAR١٠٬٠٠٠٫٠٠ لكل شهر
موقع العمل: بشكل شخصي
Title: Team Leader -Customer Service
Company: Qatari Diar Group
Location: Doha
