Overview
Team Leader Jobs in الرياض at Boo Boo Laand
TEAM LEADER – JOB DESCRIPTION
Major purpose
As a Senior Team Leader at Boo Boo Laand, you will play a key role in overseeing the operations and ensuring exceptional guest experiences. Leading a team of dedicated individuals, you will uphold the highest standards of safety, customer service, and operational efficiency while fostering a positive and engaging environment for both guests and staff.
Reporting to Duty Manager / Venue Manager
Duties and Responsibilities (including but not limited to):
Key Responsibilities
SUPERVISION & TEAM MANAGEMENT
- Create daily run-sheets and staff assignments.
- Conduct staff briefings, grooming checks, and ensure break compliance.
- Monitor staff engagement and performance throughout the shift and provide on the job coaching.
- Provide coaching and escalate issues to DM.
CHECKLIST CONTROL & REPORTING
- Ensure all checklists (opening, closing, cleaning, safety, attractions) are completed accurately.
- Submit checklist summaries and highlight issues to DMs.
- Report team performance, incidents, or guest concerns to DM/VM each day.
GUEST EXPERIENCE
- Actively engage guests and oversee attraction flow, queue management, and problem-solving.
- Respond to non-escalated guest concerns.
- Ensure birthday rooms, party setups, or event spaces are prepared and reset correctly.
SALES
- Encourage and engage the team in sales targets to ensure all KPIs/targets are being met each month
- Ensure the team have the support and tools required to excel in sales.
OPERATIONAL SUPPORT
- Cover DM responsibilities when assigned (limited scope).
- Support cash operations at reception; can access safe for cash in/out and cash exchange.
- Lead on small operational projects (events, queue flow, merchandise displays, etc.).
Skills
Excellent written and oral communication skills
Decision-making and delegating
Leadership and Problem-solving
Energy and Stress management
Teamwork and Sales proficient
Proficiency in MSWord, Excel, PowerPoint, etc
Adaptability / Flexibility
Customer focus
Work Schedule
- 6 days work week & 9 hours shifting schedule, including lunch break.
Work Location: In person
Title: Team Leader
Company: Boo Boo Laand
Location: الرياض
