Overview
Tamheer – Customer Experience Officer Jobs in Jeddah, Saudi Arabia at Saudi Arabian Marketing and Agencies Co. (SAMACO)
Position: Tamheer Opportunity – Customer Experience Officer
Manage the Telephone and Fax Operators staff to ensure they are motivated, well-trained, and perform their responsibilities to the required standards.
Ensure total customer satisfaction to promote a positive image of the company and achieve its objectives.
Maintain and implement policies and procedures to ensure continuous service improvement.
Participate in customer care programs to retain current, past, and potential customers.
Engage in customer satisfaction surveys and analyze feedback to identify common complaints and develop effective solutions.
Maintain an accurate, up-to-date customer information database.
Investigate and resolve problems raised from the call center in cooperation with relevant departments.
Prepare reports, studies, and presentations to brief top management on customer satisfaction levels, common complaints, and recommended solutions.
Stay updated on new developments in the customer service field and ensure the company adopts beneficial innovations.
Skills:
Effective communication
Proficiency in English
Proficiency in Microsoft Office programs
Bachelor’s degree in Business Administration or English Language
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Title: Tamheer – Customer Experience Officer
Company: Saudi Arabian Marketing and Agencies Co. (SAMACO)
Location: Jeddah, Saudi Arabia
Category: Customer Service/HelpDesk (Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual)
