Overview
Tamheer – Collection & Recovery Jobs in Jiddah, Makkah, Saudi Arabia at Bupa Arabia
Title: Tamheer – Collection & Recovery
Company: Bupa Arabia
Location: Jiddah, Makkah, Saudi Arabia
Job Description
Review debtor report to arrange communication with clients
- Address client’s email replies with follow up call
- Reach RM for alternative Contact Information in case client is not answering the call
- Obtain Commitment to pay (CTP) date and save it in Collect Smart
- Escalate all hardship cases to line manager for support
- Ensure the payment allocated correctly
- Coordinate with credit control team for flagging
- Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time
- Ensure to follow and meet the Quality Index protocol to enhance our customer experience.
- Ensure compliance with credit control policy
- Follow Bupa Values, policies and procedures
- Abide by rules of engagement with brokers / clients as per the agreed protocol
Skills
- Experience in customer service or finance is desirable
- Good communication skills
- Excel knowledge & Business Communication skills