Tamayyaz Front desk agent Saudis

Overview

Tamayyaz Front desk agent Saudis Jobs in Jeddah, Saudi Arabia at Accor Hotels

Position: Tamayyaz Front desk agent Saudis Only

Company Description

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Joinus at Accor,
where
life pulses
with
passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomea

Heartist®,becausehospitalityis, first and foremost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.

Hospitality
isa
work
of
heart,
Join
us and
becomea
Heartist®.

Job Description

Duties & Responsibilities

Guest Welcome & Departure:

• Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand’s hospitality standards.
• Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.
• Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.

Reservations Management:

• Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel’s property management system (
  Opera
  ).
• Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.

Guest Services & Communication:

• Serve as the central point of contact for all guest inquiries, requests, and concerns.
• Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.
• Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.
• Address guest complaints and issues promptly, professionally, and to the guest’s satisfaction, escalating to the supervisor or manager when necessary.
• Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.

Inter-Departmental Coordination:

• Work closely with the Housekeeping department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.
• Coordinate with Reservations
  , Concierge
  , Bell Desk
  , and other departments to ensure a seamless and positive guest experience.
• Communicate group arrival details and special requirements to the Sales and other relevant departments.

Administrative & Financial Duties:

• Process and verify guest payments and financial transactions accurately.
• Maintain updated records of bookings and payments.
• Perform night audit procedures, if assigned to a night shift, and balance financial reports.
• Maintain key control and security for guests and the hotel.

Sales & Revenue Generation:

• Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).

Accomplishes the following :

• Room charge.
• Daily check list.
• Blocked room list for HK;
• Work order for signature of Asst. Front Office Manager

Performs other duties as may be assigned.

Qualifications

• Tamayyaz Program is for Saudi Nationals Only.
• Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
• Basic English skills are a must.
• Strong passion for the Hospitality Field.
• Excellent interpersonal and communication skills.
• Is a team player that contributes to and proactively assists co-workers.
• Ability to work a flexible roster depending on departmental needs.
• Ability to focus attention on guest needs, always remaining calm and courteous.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note:

Customization may be included for any specific local or…

Title: Tamayyaz Front desk agent Saudis

Company: Accor Hotels

Location: Jeddah, Saudi Arabia

Category: