Overview
Tagalog Speaker – Mobile Technician Jobs in Dubai at HPT
Responsibilities:
Lead and manage the IT support and service desk teams.
Ability & Knowledge to prepare BOQs for infrastructure solutions.
Manage all daily operations of the information services and technology organization, including: help desk; data center operations; network and tele-communications operations; daily coordination with technology and application vendors; and end-user devices and computers
Directly supervise Information Services staff, including Help Desk and IS analysts, supporting them in the effective execution of their job responsibilities.
Carries out supervisory responsibilities and duties in accordance with the organization’s policies and procedures.
Support L1 & L2 Engineer as and when needed on user level troubleshooting.
Ability to Manage the Team of Experienced Engineers.
Develop and implement IT service management (ITSM) best practices.
Oversee incident, problem, change, and release management processes.
Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met.
Coordinate with internal teams, vendors and third-party service providers to ensure seamless service delivery.
Identify and mitigate potential service risks and disruptions.
Drive continuous improvement initiatives in IT service delivery and operational efficiency.
Develop and maintain strong relationships with key stakeholders & clients to understand their IT needs and requirements.
Prepare and present service performance reports to management.
Manage resource allocations for IT service delivery.
Qualification & Experience:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
7+ years of experience in IT service management, with at least 3 years in a leadership role.
Excellent problem-solving, analytical and decision-making skills.
Strong communication and stakeholder management abilities.
Experience with cloud computing and modern IT infrastructure.
Familiarity with cyber & information security best practices.
Availability:
Immediate Joining
Job Types: Full-time, Permanent
Pay: AED8,500.00 per month
Application Question(s):
How many years of total experience do you have as IT Support Engineer?
How much is your Current Salary – AED Per Month?
How much is your Expected Salary – AED Per Month ?
It’s an urgent requirement; can you join immediately?
Title: Tagalog Speaker – Mobile Technician
Company: HPT
Location: Dubai
