Overview
Support Specialist Jobs in Dubai, UAE/Dubai at Global Payments Inc.
Overview
Como is a pioneer of data‑driven customer engagement and loyalty solutions for the F&B and Retail sectors. We provide a full SaaS platform that includes a CRM, advanced loyalty engine, marketing automation, omni‑channel communication, AI campaigns, and a branded mobile app. Our team is looking for an organized, analytical and empathetic Support Specialist with strong technical, relational, and communicational skills.
Responsibilities
- Provide prompt and effective support to customers.
- Diagnose and resolve technical issues, guiding customers through troubleshooting steps.
- Maintain a deep understanding of the SaaS platform, including features, functionalities and updates.
- Guide and train customers on how to use the product effectively.
- Gather and report customer feedback to help improve the product and support processes.
- Escalate complex or unresolved issues to higher‑level support or development teams as necessary.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the support received.
- Contribute to the development and improvement of support processes and documentation.
- Work closely with other teams such as Customer Success, Product Development and Sales to ensure a seamless customer experience.
Requirements
- BS degree in Information Technology, Computer Science or equivalent.
- 1–3 years of experience as a technical Support Specialist or similar CS role, ideally in a SaaS or cloud applications environment.
- Knowledge of operating systems, web services and API.
- Ability to troubleshoot complex software issues.
- Previous experience with tools such as Postman, Kibana or similar is a plus.
- Excellent problem‑solving skills and multi‑tasking abilities.
- Detail‑oriented, analytical, and creative thinker.
- Proficiency in English, with strong written and verbal communication skills.
- Ability to work with cutting‑edge technology and assimilate information rapidly.
Preferred Qualifications
- Basic coding abilities.
- Strong teamwork, self‑learning and highly motivated attitude.
- Reliable, organized, detail‑oriented, independent, and self‑motivated.
- Knowledge of the F&B and Retail industries and of customer engagement/loyalty solutions.
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Title: Support Specialist
Company: Global Payments Inc.
Location: Dubai, UAE/Dubai
Category: