Overview
Support Services Specialist Jobs in Jeddah, Makkah, Saudi Arabia at Tata Consultancy Services
Title: Support Services Specialist
Company: Tata Consultancy Services
Location: Jeddah, Makkah, Saudi Arabia
Job Title – Support Services
Company – TCS (MEA)
Location – Jeddah, Saudi Arabia
Job type – Full time
About Us:
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world’s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
Job Description:
1. Strong knowledge of desktop/laptop hardware troubleshooting and OS management
2. Knowledge of network basics (LAN, Wi-Fi), printers, and peripheral devices
3. Experience in IMAC activities and endpoint lifecycle management
4. Familiarity with ITSM tools (ServiceNow or equivalent)
5. Understanding of AV/meeting room support technologies.
Key Responsibilities
1. Provide in-person IT support for incidents and service requests requiring physical intervention
2. OS troubleshooting and mobile device troubleshooting (android/iOS)
3. Perform device setup, configuration, installation, and hardware replacement
4. Handle break-fix activities for laptops, desktops, peripherals, and workplace devices
5. Support IMAC activities (Install, Move, Add, Change)
6. Resolve incidents that cannot be addressed remotely by the service desk
7. Provide VIP user support with priority handling and coordination
8. Support meeting room technologies, AV setups, and event IT support
9. Coordinate with hardware vendors (OEMs) and third-party providers
10. Perform walk-in support activities including password resets, device replacement, onboarding/offboarding
11. Provide LAN/Wi-Fi, printer, and peripheral support (hands & feet support)
12. Maintain and manage asset inventory and stock records, including reconciliation
13. Support user onboarding, movement, and offboarding activities
14. Provide loaner devices and spare management during break-fix scenarios
15. Identify repeat issues and contribute to knowledge base and shift-left initiatives
16. Communicate resolution timelines and status updates to end users
Soft Skills
Excellent communication – Team collaboration – Documentation and knowledge sharing
Education
Requirements Diploma in Computer Science/bachelor’s In computer science
Certifications
ITIL, MS/CCNA Certifications
Application Deadline: 30-June-2026
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