Overview
Support Engineer Jobs in Doha, Qatar at سنونو
What You’ll Get Your Hands On
- Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages.
- Investigate and troubleshoot technical problems, coordinating with other teams as needed.
- Develop, document, and implement processes and procedures for NOC and support operations.
- Manage incident response processes, ensuring prompt resolution and documentation.
- Communicate effectively with stakeholders and leadership regarding status and incidents.
- Identify opportunities for improvement in tools, systems, and team capabilities.
- Perform root cause analysis on major incidents and outages.
The Magic You Bring
- 3+ years experience NOC and/or technical support teams.
- Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS)
- Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc).
- Experience with Container orchestrator tools (K8s / ECS / etc).
- Experience in Incident management.
- Experience on ticket management tools (Jira).
- Experience in L1, L2 support.
- Excellent communication skills.
- Mid level experience managing Linux environments.
- Mid level scripting / programming skills (Bash / Python / .NET).
- Strong analytical and problem-solving skills.
- Availability to work off-hours and on-call rotations as needed.
Benefits
- Global Vibes – Collaborate with a worldwide crew.
- Brain Boosters – Learning budgets, access to courses, and tools for your growth.
- Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
- Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
- Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
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Title: Support Engineer
Company: سنونو
Location: Doha, Qatar
Category: