Overview
Support Engineer: Jobs in Doha, Qatar at Arab Solutions
Title: Support Engineer:
Company: Arab Solutions
Location: Doha, Qatar
We are seeking a Software Support Engineer to provide technical support and maintenance for a software development project. The ideal candidate will work closely with the development, QA, and operations teams to ensure application stability, address incidents, resolve issues, and assist in deploying updates and enhancements.
Key Responsibilities
Provide Level 1 and Level 2 support for software applications
Troubleshoot and resolve technical issues reported by end-users and stakeholders
Monitor system performance and ensure application availability
Collaborate with development teams to analyze root causes and implement fixes
Maintain documentation of incidents, resolutions, and known issues
Support software deployments, patches, and updates
Ensure adherence to SLAs and escalate unresolved issues when necessary
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus
2+ years of experience in a technical support or application support role
Strong understanding of software development environments and databases
Familiarity with ticketing systems, monitoring tools, and scripting is a plus
Excellent problem-solving and communication skills
Ability to work collaboratively in a fast-paced environment
Duration: 5 Years
Skills: scripting,application support,system performance monitoring,technical support,availability,communication,application,ticketing systems,problem-solving,troubleshooting,documentation,collaboration