Overview
Support Engineer Jobs in Dubai, Dubai, United Arab Emirates at BlackStone eIT
Title: Support Engineer
Company: BlackStone eIT
Location: Dubai, Dubai, United Arab Emirates
Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues
Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability
Monitor and support daily IT operations for business continuity
Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X)
Address client inquiries effectively and ensure excellent communication for issue resolution
Document technical issues, solutions, and standard procedures for knowledge sharing
Collaborate with Tier 2 and Tier 3 support teams for escalations
Assist with onboarding of new employees and provide technical orientation and support
Participate in IT projects including upgrades, migrations, and implementation of new technologies
Requirements
Microsoft Azure, Exchange, O365 Administration
Microsoft End-Point, RDP, SCCM
Hyper-V, VMWare, Citrix
Linux, MAC OS X
Uni-Flow and network printing systems
Ticketing systems and SLA tracking
Strong experience in troubleshooting, diagnostics, and problem-solving
Familiarity with infrastructure deployment and monitoring
Proficiency in both hardware and software support environments
Clear and effective communication skills with the ability to translate technical terms to non-technical users
Demonstrated leadership in handling escalated issues and mentoring junior team members
Excellent interpersonal and customer service skills
Time management and ability to prioritize
Adaptability in a fast-paced, changing environment
Team collaboration and leadership potential
High attention to detail and technical documentation skills
