Overview
Supervisor, Management, Operations Manager Jobs in Dubai, UAE/Dubai at SHARAF DG LLC
- Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
- Provide detailed information about plan features, benefits, and pricing to potential clients.
- Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.
- Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
- Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
- Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
- Collaborate with audit teams during internal & external audits, ensuring compliance with industry regulations.
- Contribute to internal mystery‑shopping initiatives to assess the quality of customer interactions.
- Supervise the daily store operations.
- Manage the workflow of the teams of CSR and DM, creating team schedules and delegating tasks.
- Manage staff performance, monitoring the ongoing work.
- Responsible for all KPIs vs target for the store as per set benchmarks.
- Train employees to work efficiently to ensure smooth and continuous operations.
- Ensure that business goals, achievements, deadlines and performance standards are met.
- Compliance management, daily/monthly reporting as per format.
- Ensure that employees are following safe work practices and company standards.
- Set targets for team, assess the work performance and identify areas of improvement and do OTJ training.
Requirements Experience (Yrs & Field)
Graduate with 3+ years’ experience in Telecom/sales.
Skills & Abilities
- Smart, presentable and with excellent communication skills.
- Understanding of asset management principles.
- A proactive attitude. Conflict resolution.
- Leadership & problem solving.
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Title: Supervisor, Management, Operations Manager
Company: SHARAF DG LLC
Location: Dubai, UAE/Dubai
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