Overview

Supervisor, Management, Operations Manager Jobs in Dubai, UAE/Dubai at SHARAF DG LLC

  • Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
  • Provide detailed information about plan features, benefits, and pricing to potential clients.
  • Identify opportunities to enhance revenue through upselling and cross‑selling of products or services.
  • Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
  • Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
  • Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
  • Collaborate with audit teams during internal & external audits, ensuring compliance with industry regulations.
  • Contribute to internal mystery‑shopping initiatives to assess the quality of customer interactions.
  • Supervise the daily store operations.
  • Manage the workflow of the teams of CSR and DM, creating team schedules and delegating tasks.
  • Manage staff performance, monitoring the ongoing work.
  • Responsible for all KPIs vs target for the store as per set benchmarks.
  • Train employees to work efficiently to ensure smooth and continuous operations.
  • Ensure that business goals, achievements, deadlines and performance standards are met.
  • Compliance management, daily/monthly reporting as per format.
  • Ensure that employees are following safe work practices and company standards.
  • Set targets for team, assess the work performance and identify areas of improvement and do OTJ training.

Requirements Experience (Yrs & Field)

Graduate with 3+ years’ experience in Telecom/sales.

Skills & Abilities

  • Smart, presentable and with excellent communication skills.
  • Understanding of asset management principles.
  • A proactive attitude. Conflict resolution.
  • Leadership & problem solving.

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Title: Supervisor, Management, Operations Manager

Company: SHARAF DG LLC

Location: Dubai, UAE/Dubai

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