Overview
STORE MANAGER Jobs in Riyadh, Saudi Arabia at Bvlgari
Title: STORE MANAGER
Company: Bvlgari
Location: Riyadh, Saudi Arabia
POSITON
Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its future:
STORE MANAGER, RIYADH – KSA
[Please note this role is applicable for Saudi Arabian Nationals only]
JOB RESPONSIBILITIES & PROFILE
MISSION
Actively participate in the development of the organization and the business in the region by building relationship of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques)
Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and to provide our guests with unique and memorable experiences
Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability
Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company’s vision and guidelines
MAIN ACCOUNTABILITIES
Business Management:
Manage the entire boutique team, client and business operations in order to achieve sales objectives and store and service KPI’s.
Ensuring to spend majority of the time on the shop floor with sales team and clients
Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation
Have a finger on pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local markets high luxury domain
Team Management:
Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience (customer focus, story telling, extraordinary service, selling skills and attitude).
Observe the sales floor and provide structured feedback accordingly depending on on-going client experience situations.
Structure routine moments for coaching and feedbacking [both on the spot and in monthly one to one meetings]
Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering, throughout the day
Partner with Sales Training department in defining key areas of educational, behavioral and skills based developmental needs that can be transmitted into SMART developmental action plans
Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…)
Adapt and implement localized on-boarding plans for new joiners where applicable
Client Management:
Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities
Actively participate and involve sales teams in social events
Support in cultivating a culture of long term relationship building
Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines
Partner with the regional CRM teams in order to review, impleme…
