Overview
Store Director Jobs in Doha, Qatar at Sephora
Position: Store Director at Sephora
Store Director at Sephora in Doha, Qatar. Full‑time on‑site position offering great opportunities for career growth.
Responsibilities
Client Experience
- Embodies the Sephora Attitude and sets an example in front of the team.
- Provides support to the team in difficult situations, ensuring client satisfaction.
- Offers extensive coaching and training to assist the team in meeting all commercial and operational KPIs.
- Assumes floor leadership segments and ensures the floor is always managed and covered.
- Energizes and motivates the team through effective floor management to guarantee an addictive experience for clients.
- Uses tools such as Love Meter and CEE to analyze overall satisfaction and proposes action plans to enhance the customer experience.
- Inspires the team to use digital tools to deliver customized service.
- Works in partnership with the Training Department and coaches the team to offer Beauty Services, maximizing client satisfaction.
- Encourages the team to use the Happy App for a personalized service and follows up daily.
- Builds strong relationships with Brand Supervisors and follows up on Brand BCs.
- Leads the Management team to create a positive and energetic shopping experience, achieving all commercial KPIs.
- Supports the head of operations in analyzing results and proposing action plans to enhance client experience and drive related KPIs.
- Maintains and enforces quality customer service, resolving customer complaints.
Sales
- Implements retail priorities and inspires commercial success.
- Leads the management team to create a positive and exciting work environment through effective floor management while ensuring targets are met.
- Inspires the Services Manager to create a playful and educational experience while ensuring services targets are met.
- Reinforces sales policies and techniques established at the Sephora University with all team members.
- Balances and drives the sales target among selective, exclusive, and Sephora Collection.
- Supports the Store Head of Operations in analyzing sales results and proposing action plans to achieve set targets.
- Creates internal competitions to motivate the team and boost achievements.
Operations
- Optimizes and oversees operations with the Operations Manager to ensure efficiency and compliance with company policies and guidelines.
- Inspires the management team to enforce policies and procedures regarding products, testers, prices, merchandising, and partners.
- Collaborates with the Operations Manager on store projection, VM, merchandising quality, animation, and marketing standards.
- Encourages the team to apply and follow established policies and procedures regarding store operations.
- Accurately monitors stock availability and reports low stock to avoid OOS situations.
- Provides support to the relevant head office department for operational feedback and data analysis.
Business
- Provides support to the Head of Retail with knowledge of market conditions, competition, and client needs.
- Offers leadership that mirrors Sephora’s vision and strategic direction.
- Establishes monthly competitor reports and analyzes KPIs to propose improvement actions.
- Develops short‑ and long‑term strategies to drive top and bottom line sales.
- Proactively provides product recommendations and qualitative feedback based on local knowledge.
- Implies action plans to boost business and maximize product performance through visual merchandising, training, trends, and operational knowledge.
- Plans, implements, and oversees in‑store promotional events or displays.
- Conducts market visits and analyses to identify growth opportunities.
- Contributes to business reports, forms a comprehensive picture of performance.
- Builds relationships with other stores and head office departments, taking on area responsibilities.
- Manages the store’s P&L.
- Proposes innovative ideas and opportunities to Head of Operations.
People
- Motivates and develops the Management and store team through daily coaching and observations.
- Communicates and inspires the team on business strategy, vision, and relevant information.
- Increases team confidence and motivation through praise and feedback.
- Engages in recruiting, develops talents, and secures succession plans with the Head of…
Title: Store Director
Company: Sephora
Location: Doha, Qatar
Category: