Overview
Sr Technical Support Engineer Jobs in Riyadh, Saudi Arabia at Here
What’s the role?
Technical Support is a global organization that provides broad expertise in HERE products and services. We assist in technical sales and work closely with Product, Development and Operations teams to resolve customer issues and improve the functionality of HERE product and services. As a Technical Support Engineer, you will be working with customers to help them solve location business problems and accelerate value derived from HERE’s products and services.
A HERE Technical Support Engineer builds long term relationships with customers, learns fast and obsessively drives customer issues towards resolution.
Main Responsibilities
Provides expert, fast, and effective resolution to customers’ technical issues. Operates as the go-to technical expert for HERE products.
Supports developers using HERE Location APIs and authors code samples, tutorials, and technical articles for the developer community.
Manages incident response and escalation. Facilitates root cause analysis.
Improves the HERE product portfolio by providing customer insights and requirements for product development and innovation and implements corrective actions.
Innovates, breaks silos, and challenges the status quo in the pursuit of customer success.
Who are you?
You are passionate about customer success, excited about learning new technologies and love sharing knowledge with others.
Degree in Computer Science or related fields.
Strong problem-solving, analytical & troubleshooting abilities.
Solid experience with SQL, GIS, DBMS is required.
Experience with Java, C++, Python, and web development recommended.
Mobile Application Development experience, APIs, SDK (iOS/Android) recommended.
Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering and traffic. Understanding of infotainment, telematics, and wireless communication technology preferred.
Excellent oral and written communication skills (technical and non-technical).
5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles.
Native Arabic speaker.
Business fluent in English.
What do we offer?
An opportunity to work with extraordinary people
Intellectually challenging problems to solve
Variety in the types of projects, lots of innovation and emphasis on making processes efficient
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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Title: Sr Technical Support Engineer
Company: Here
Location: Riyadh, Saudi Arabia
Category: IT/Tech (Technical Support, IT Support, IT Consultant)
