Overview
Sr. Relationship Officer; Client Services Jobs in Fujairah, UAE/Dubai at National Bank of Fujairah
Position: Sr. Relationship Officer (Client Services)
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Job Title:
Sr. Relationship Officer (Client Services) Posting
Start Date:
18/03/2026
Job Description:
Job Purpose
The Senior Relationship Officer is a key member of the centralized Corporate Banking Client Service Pool responsible for delivering seamless, consistent, and high-quality service experience to a designated portfolio of clients.
The role ensures efficient onboarding, timely KYC renewals, accurate documentation handling, and prompt resolution of operational and transactional queries.
By coordinating closely with Relationship Teams, Operations, Trade, Compliance, Credit, and other internal units, the jobholder ensures efficient turnaround times (TAT), strong governance, and enhanced client satisfaction. The role also supports portfolio engagement by monitoring facility utilization, identifying early warning signals, and spotting cross sell opportunities for referral to the Relationship Manager.
Key Accountabilities
Client Experience & Service Excellence
Onboarding, KYC & Documentation Control
Portfolio Monitoring & Engagement
Cross-Sell Identification & Revenue Support
Internal Collaboration & Stakeholder Management
Governance, Compliance & Risk Control
Other Accountabilities
Other Accountabilities
Job Context
The role holders serve as the day-to-day service interface for clients, ensuring operational efficiency and consistent service delivery across the portfolio.
Education
A minimum bachelor’s degree in a business related field or equivalent
Experience and Skills
Qualifications
• Bachelor’s degree in Business, Finance, or related field (minimum requirement).
Experience
• Minimum 5 years of experience in banking operations, trade finance back office, or client servicing within corporate or institutional banking.
Skills
• Strong understanding of corporate banking products and operational processes.
• Proficiency in MS Office and core banking systems.
• Good English communication skills (written and verbal).
• Client centric mindset with strong attention to detail.
• Ability to manage multiple priorities and stakeholders.
Technical Competencies
Relationship Management-CIBG-Basic Service Excellence-CIBG
– Basic Product Knowledge-CIBG-Basic Business Development- CIBG-Basic Governance, Compliance and Audit-CIBG-Basic Communication & Collaboration-Basic Information & Data Literacy – Proficient
Behavioural Competencies
Working and collaborating with others – Basic Change and Innovation – Basic Communication – Basic Evaluating and Solving Challenges – Basic Apply now
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Title: Sr. Relationship Officer; Client Services
Company: National Bank of Fujairah
Location: Fujairah, UAE/Dubai
Category: