Overview
Sr Engineer (Key Customer) Jobs in Doha at Inspire Management Training Center
The Senior Engineer – Key electrical bulk accounts is responsible for managing engineering and technical support for high-value bulk customers and key accounts. The role ensures reliable service delivery, resolves complex technical issues, supports account-specific solutions, and acts as the technical interface between customers, commercial teams, and internal operations.
Key Responsibilities
- Act as the primary technical focal point for bulk and key account customers.
- Provide advanced engineering support for system performance, troubleshooting, and fault resolution.
- Monitor and analyze customer system data to ensure optimal performance and reliability.
- Support onboarding and integration of new key account customers, including system setup and configuration.
- Coordinate with operations, IT, and field teams to resolve critical incidents within SLA timelines.
- Develop and implement technical solutions tailored to bulk customer requirements.
- Conduct root cause analysis (RCA) for recurring issues and implement preventive measures.
- Prepare technical reports, performance dashboards, and customer-specific insights.
- Support commercial teams during tendering, proposals, and technical presentations.
- Ensure compliance with company standards, safety regulations, and service level agreements.
- Build and maintain strong technical relationships with key clients to ensure customer satisfaction and retention.
- Participate in system upgrades, enhancements, and testing for key account environments.
Qualifications & Requirements
- Bachelor’s degree in Electrical Engineering or a related discipline
- Minimum 12 years of experience in electrical engineering, preferably within utlity key accounts or bulk supply operations
- Strong troubleshooting and analytical skills.
- Knowledge of system integration, data monitoring platforms, or enterprise systems.
- Ability to interpret technical data and translate into actionable insights.
- Excellent communication and stakeholder management skills.
- Experience in SLA-driven environments.
Education:
- Bachelor’s (Required)
Experience:
- Sr. Engineer (Key Customer): 10 years (Required)
Location:
- Doha (Required)
Work Location: In person
Title: Sr Engineer (Key Customer)
Company: Inspire Management Training Center
Location: Doha
