Overview
Sports Academy Programme Coordinator Jobs in Abu Dhabi, UAE at Black Pearl
Black Pearl is recruiting a highly organised and customer-focused Sports Academy Programmes Coordinator for a premium sports, fitness and family leisure facility in Abu Dhabi.
The successful candidate will coordinate the daily administration and operation of multiple academy programmes while supporting participants, parents, coaches, programme managers and internal departments.
KEY RESPONSIBILITIES
-Coordinate the administration and daily operation of academy programmes.
-Manage participant enquiries, registrations, enrolments, transfers, cancellations and waiting lists.
-Maintain accurate participant, parent, attendance, assessment and programme records.
-Coordinate class schedules, programme calendars, venue requirements and operational resources.
-Support programme managers with coach schedules, staffing information and timetable changes.
-Communicate programme schedules, fees, policies and operational updates to parents and participants.
-Support the onboarding and orientation of new participants and families.
-Monitor participant attendance, progression, retention, programme occupancy and capacity.
-Prepare operational reports and support the monitoring of programme KPIs.
-Use CRM, booking, scheduling and reporting systems accurately.
-Maintain data integrity and confidentiality across all participant and company records.
-Coordinate programme changes while minimising disruption to customers.
-Assist with competitions, showcases, holiday camps, workshops, open days and community activities.
-Coordinate with schools, suppliers and other external stakeholders when required.
-Work closely with Programme Managers, Membership Sales, Marketing, Member Experience, Human Resources and Operations.
-Support promotional campaigns, participant-acquisition initiatives and cross-programme referrals.
-Help identify opportunities to improve programme occupancy, retention and customer lifetime value.
-Respond professionally to participant and parent concerns.
-Escalate safeguarding, operational or customer concerns appropriately.
-Support health and safety documentation, risk assessments and equipment checks.
-Review administrative systems and recommend improvements to service, efficiency and reporting.
Title: Sports Academy Programme Coordinator
Company: Black Pearl
Location: Abu Dhabi, UAE
