Overview
Specialist – Environmental Services – Aldar Retail Management Jobs in Abu Dhabi Emirate, United Arab Emirates at ALDAR
Title: Specialist – Environmental Services – Aldar Retail Management
Company: ALDAR
Location: Abu Dhabi Emirate, United Arab Emirates
Join Aldar Retail Management – Where Talent Meets Opportunity!
At Aldar Retail Management, we’re shaping the future of retail across the UAE. From managing vibrant F&B destinations to delivering world-class shopping experiences, we’re redefining how communities connect, shop, and thrive. Our people are at the heart of everything we do – driven by collaboration, excellence, and innovation. If you’re ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region’s leading retail environments, this is your opportunity to be part of something extraordinary.
Job Purpose:
The Specialist – Environmental Services is responsible for coordinating, inspecting, and following up on the daily delivery of mall soft services, including cleaning, waste management, pest control, landscaping coordination, and related customer-facing support services. The role ensures that service providers meet agreed SLAs/KPIs, mall standards, hygiene requirements, and customer experience expectations, while supporting the Mall Head of Operations / Mall GM in maintaining mall readiness, service quality, and operational continuity.
Key Responsibilities:
Soft Services Operations
- Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control.
- Conduct routine inspections and audits to ensure workplace cleanliness and compliance with hygiene and safety standards.
- Support mall readiness across public areas, restrooms, food courts, parking, back-of-house areas, service corridors, waste rooms, tenant-impacting common areas, event spaces, and external customer-facing areas.
- Ensure all soft services are executed in line with SLAs, KPIs, and contractual requirements.
Vendor & Contract Management
- Coordinate outsourced vendors delivering cleaning, pest control, landscaping, and other soft FM services.
- Monitor vendor performance, address deficiencies, and oversee corrective actions.
- Support procurement and contract renewals processes by providing site-level performance feedback, service observations, and operational
Health, Safety & Compliance
- Support compliance with health, safety, hygiene, fire safety, COSHH, environmental, and statutory requirements related to soft services, in coordination with HSE, Mall Operations, and approved service providers.
- Report any hazards, incidents, or service issues and maintain accurate documentation.
- Promote a safe working environment and ensure team adherence to site rules and regulations.
Customer Service & Stakeholder Management
- Serve as the primary contact for soft FM‑related issues and service requests.
- Maintain strong relationships with internal stakeholders, end‑users, management, and external vendors to ensure excellent workplace experience. Handle complaints, requests, and escalations promptly and professionally.
Administration & Reporting
- Maintain job tracking logs, service reports, inspection checklists, and vendor performance evaluations.
- Maintain and update site-level soft services asset records in line with mall operations requirements.
- Prepare periodic reports covering service performance, incidents, quality assessments, and improvement recommendations.
- Support the Mall Head of Operations / Mall GM with budget tracking, cost-control initiatives, and service-related expenditure monitoring
Qualifications:
- Degree in Facilities Management, Business Administration, or related field.
- FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent.
- Experience with CAFM/CMMS systems.
Experience:
- 3–5 years of experience in Soft FM operations (cleaning services, Malls, Hotel chains etc.).
- Good understanding of FM standards, HSE regulations, sustainability measures and vendor management.
- Strong communication and customer‑service orientation.
Skills:
- Vendor and contract management.
- Building and managing SFM budget.
- Soft services operations management
- Workplace hospitality & customer service
- Health & safety compliance
- Report writing and documentation
- Sustainability Improvement
- Time management and multitasking
- Problem solving and decision making
- Stakeholder communication and coordination